E-COMMERCE

Watsco raises the temperature of digital B2B commerce

A major public distributor of heating, ventilation and air conditioning (HVAC) is accelerating adoption rates for digital transformation and commerce.

As customers adapt to the digital age, we believe Watsco has the most sophisticated tools in the industry to help customers grow and operate quickly.

Albert Nahmad, CEO

Watsco Inc.

Albert Nahmad, CEO of Watsco Inc.

For the year ended December 31, Watsco Inc. with Miami increased e-commerce by 31% to about $ 2.00 billion from $ 1.53 billion in 2020.

For comparison, total sales in 2021 increased by 24% to $ 6.28 billion from $ 5.05 billion the previous year. Last year’s net income was $ 489.7 million against $ 323.2 million in 2020.

“In the US market, the number of e-commerce transactions has increased by 18% to 1.5 million sales orders, and the number of active e-commerce users has increased by 18% as more customers contact us digitally,” – said in companies. E-commerce now accounts for about 32% of all sales.

Watsco, which is investing heavily in its e-commerce sales channel, has also released several other figures, including:

  • The number of users of Contractor Assist applications that provide real-time access to technical support, product details and inventory, warranty checks, increased by 11% to more than 41,000 users.
  • OnCall AirThe platform, which gives Watsco dealers and contractors new ways to connect with consumers online to make offers and buy and finance replacement systems, has provided quotes to approximately 180,000 families over 2021 and helped sell $ 633 million in gross value. from contractors. consumers, the company says.

“We continue to progress toward our long-term goal of scaling Watsco technology to a growing number of HVAC / R contractors,” says CEO Albert Nahmad. «As customers adapt to the digital age, we believe Watsco has the industry’s best tools to help customers grow and work fast – our time horizon remains long and we believe we are still in the early days for what is possible. ”

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https://www.digitalcommerce360.com/2022/02/18/watsco-turns-up-the-temperature-on-b2b-digital-commerce/ Watsco raises the temperature of digital B2B commerce

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