Using AR and VR to attract a new generation to airports

General director of the airport
Hartsfield-Jackson Atlanta International Airport

Balram Bheadary recognized Hartsfield-Jackson Atlanta International Airport as the most efficient airport in North America thanks to his extensive knowledge and keen attention to aviation efficiency, which has enabled the airport to thrive in the most challenging markets. Bheadary combines experience, integrity and selflessness to provide quality leadership throughout Atlanta Airport. He oversees all aspects of airport management, including operations and the multibillion-dollar ATLNext capital improvement program designed to pave the way for Atlanta’s growth over the next 20 years. During COVID-19, Bheadari developed a comprehensive operational recovery guide to support ATL’s recovery efforts. Under the leadership of the Federal Aviation Administration and the Centers for Disease Control and Prevention (CDC) amid changing health and safety guidelines, Bheadary has consistently encouraged collaboration between stakeholders, team building among aviation employees and the ability to adapt in uncertain times. Throughout the pandemic, he participated in daily calls with Airports Council International and other major airports to share best practices, as well as information from the federal offices in Washington, D.C., and the CDC.

He sought to restore customer confidence and ensure the airport was a healthy facility using safe COVID-19 protocols. The airport has since been named Airport Minority Advisory Council (AMAC) Airport of the Year.

During the height of the pandemic, Bheadari was the most ardent supporter of our critical staff. Having worked his way up the career ladder, he fully appreciates the often thankless work these employees perform to ensure the safety and optimal operation of the airport at all times. Morale never suffered because Bheadari made sure these employees felt valued through hazard pay, special meals, social media posts, intranet features and other incentives.

His actions and his directives reflect his commitment to the three key areas of our organization’s strategic plan: people, purpose and performance.

https://www.internationalairportreview.com/video/181188/ar-and-vr-to-attract-the-next-generation-to-airports/ Using AR and VR to attract a new generation to airports

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