United Airlines has shared with its employees that it will revise the appearance standards for flight attendants and customer service personnel. From September 1st, new appearance standards will come into effect. Details will be announced next month, but here’s what United is planning right now:
More comprehensive appearance standards
United Airlines We want our employees to be able to express themselves through the visual standards depicted as Global United brand ambassadors, but we want them to be genuine and able to celebrate their personality. The focus is to allow employees more freedom to express who they are, while maintaining professional standards.
The first appearance standard update is for unified, customer-oriented United employees.This can be done with a customer service representative Flight attendant.. The goal is to provide employees with a more modern look while maintaining comprehensive standards. It is also designed to give employees more freedom of gender expression.
Kate Gebo, Executive Vice President of Human Resources and Labor Relations, said of the updated look standards:
“As the face of United, our customer-facing teammates can provide even better experiences when customers have the best look and feel. Received from employees and business resource groups over the past few years. We’ve listened to your feedback and developed these revised standards. These modernized, more gender-based look standards give a more authentic representation of the people and culture that makes United a company today. I am confident that we will provide it. “
What to expect
A complete list of updated appearance standards will be announced next month. However, the updated criteria will be effective from September 1st. United has released the following images for the updated sneak peak of changes.
The changes will be more comprehensive with respect to visible tattoos, nose piercings, hair, makeup, and nails. This has its limitations, but it is still more comprehensive than the current guidance.
The plan is to extend many of these updated appearance standards to additional workgroups. This includes pilots, ramp service employees, and ultimately other workgroups.
Employees who are not subject to certain unified standards, such as airline management and management and other non-uniform group employees, have other guidelines for maintaining a professional look. United Express employees receive other communications regarding appearance standards.
New uniform program
United said it is working to complete the design process and incorporate employee feedback during the final wear test in early 2020 to improve the new uniform program. The focus is to revisit this program and the next steps once United reaches a stronger financial base.
The focus remains on presenting a professional look, but it allows employees to express themselves to the extent that it makes sense.
Are you happy to see United Airlines update its employee appearance standards? Let us know in the comments!
https://simpleflying.com/united-update-appearance-standards/ United Airlines Updates Employee Appearance Standards