Aviation

Qantas to offer vegetarian meals on all domestic flights again after backlash from customers | Qantas

Qantas will resume serving vegetarian meals on all domestic flights after a backlash from travelers.

At the beginning of the pandemic in 2020 Qantas reduced the number of meals on board all domestic flights to 3.5 hours, which meant providing only one option on some flights.

But on Friday, after pressure from customers, the airline announced it would reverse its decision and reintroduce vegetarian meals to all domestic flights.

As an example, the airline said it will offer zucchini and corn fritters, as well as chicken and leek pies.

Fresh fruit, which was suspended during the pandemic due to high waste levels, will also be offered on board.

Qantas executive product and services manager Phil Capps said the airline had “heard the message loud and clear” about the availability of vegetarian meals.

“We’ve had to make a lot of changes to our service during Covid and we’re still in the process of returning things and updating others,” Capps said.

“We are in the middle of a wider menu update for our domestic chain which will be rolled out from October, which includes new vegetarian options.”

John Dee, co-founder and managing director of the non-profit organization DoSomething, which led the push for the airline to offer vegetarian meals again, said it was “very good” that Qantas was responding so quickly.

“Qantas has always been a great airline in the past and it’s great to see them bringing back normal food services.

“Having said that, this was a decision that should never have happened as it discriminated against Australians with special dietary needs.”

After being told by crew members that the menu on his flight from Adelaide to Sydney on Sunday was “one size fits all”, Dee tweeted at Qantas and was joined by other angry travelers who went hungry after being offered food containing only meat.

“It was great to see so many members of the public and the media agree that it didn’t make sense – and it should be available as a right to any passenger who wanted it,” Dee said.

https://www.theguardian.com/business/2022/sep/23/qantas-to-offer-vegetarian-meals-on-all-domestic-flights-again-after-customer-backlash Qantas to offer vegetarian meals on all domestic flights again after backlash from customers | Qantas

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